"My wife’s car is a nice, older model Suzuki SUV which suddenly started to belch clouds of smoke whenever she started it. Normally this sounds like the piston rings were worn but the suddenness of the event puzzled Bret and replacing piston rings is an expensive job. We would probably replace the car before undertaking this level of work. Bret researched the symptoms and found an article about a possible bad design in the original valve cover which allowed oil to be sucked into the air intake manifold. Bret further noted that Suzuki had redesigned the valve cover for newer models so he suggested replacing the valve cover. We agreed to try it and Bret did the job and returned my wife’s car to its original glory. My wife was extremely happy and I was happy that it was a much simpler solution than rebuilding the engine. I cannot imagine that there are very many auto repair technicians with as much automotive insight and abilities as Bret. Great work and true value are hard to find. Thanks Bret!" Eric R.
"I am a first time customer at Totem Lake Auto Care. I WILL be back. They did a great job with my Ford F-150 rear brake job. Honest; did exactly what they say they would do and did not try to sell me more than I needed. The bid was right on and their follow up has been great."
"We chose Totem Lake Auto Care to fix a problem which has been intermittent for over a year, based on a recommendation of a friend. Oh my holy cow freaking gosh. Not only is the problem solved, but I don't think the car has run this well since I've owned it. Bret not only found the parts which were faulting, but made adjustments to the idle plate which all the forums we'd read hadn't even heard about. The guy is good, friendly, experienced, reasonably priced and great at communication.
I would give them more than 5 stars if I could. Highest recommendation."
"I have had the best and most honest service at Totem Lake Auto Care. Bret B. is so accommodating and proactive. After my son's recent experience with Bret, he is finally convinced to continue having his car serviced here instead of at his high-priced dealer. He's sold on Totem Lake Auto Care, as am I!"
"I'm really happy to write a review for Totem Lake Auto Care. I was a first-time customer today after patronizing another local shop for over 15 years. Wish I'd known about TLAC 15 years ago. The owner, Bret Bollinger and his staff are first-class people who know how to treat customers. Today I needed a power window regulator replacement on a faithful '92 Camry. Over the phone, Bret gave me a precise quote on parts and labor and estimated the work would take 90 minutes. Not only was the work done in almost exactly 90 minutes, but they showed me the failed part, explained why it had failed and stayed on the quote to the penny. The shop is clean as whistle with a comfortable and quiet waiting area. While waiting, I had the opportunity to hear Bret interact with other customers over the phone. Each call was handled politely and cordially for scheduling and trouble-shooting, and not a single call came in from someone complaining about something. If you are looking for an honest and fair quote, the work performed on-time and on-bid and a shop that does things right, I could not more highly recommend TLAC. Most pleasant experience I've ever had getting a car fixed."
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